Refund policy
When you can get your money back, and how to ask.
Top-ups
Unspent money from a top-up can be refunded within 14 days of that top-up. Spent balance isn’t refunded, because each run is paid to the AI and search providers as it happens. After 14 days the balance stays yours to use but can’t be refunded.
Failed runs and errors
A run that fails on our side is returned to your balance automatically. We always refund a double charge, and wherever the law requires it.
How to ask
Write to bot@sagbot.app from your account’s email address and tell us the date of the payment. Creem, our Merchant of Record, returns the money to the card or method you paid with. It usually arrives within 5 to 10 business days, depending on your bank.
This policy doesn’t limit any rights you have under consumer law.